Our fan Sam, is a common married man aiming to boost his future leads. He is thirtysomething as well as wed with two children. He copes with his family members in rented accommodation with the local council assigned housing organization. He works full time 9-5 with the neighborhood council as a human resources officer as well as is additionally a part-time fully grown student studying Business Management two evenings each week.
Sam mosts likely to nearly every residence video game and also around 5 away games per season, yet he is not a season ticket holder. He cant afford the one-off expense and also does not know about the budget strategy settlement terms. He usually satisfies a close friend at a regional club before home video games, as he believes it is also pricey to consume in the stadium.
Sam has a ‘Locals as well as Fans’ smart card released by the local football club as part of a joint venture with the regional council. The card is a Football Club Membership Card with a closed purse, a settlement facility that is only legitimate in the stadium as well as the club’s retail electrical outlets (a shut bag owned as well as run by or in support of the club can create numerous countless extra pounds in added income as well as effectiveness gains).
The ‘Citizens and also Advocates’ smart card likewise allows payment by Europay/ MasterCard/ Visa (EMV) and also is Neighborhood Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transportation Criteria Organisation (ITSO) compliant. This means that it can be utilized to get to council offered solutions and also on local transport. The card has actually additionally been created as well as encoded in accordance with the emerging Specifications for Smart Card Technology in Stadia.
MONDAY
Sam go to the club’s site and also checks the components for the coming month. He chooses to purchase two tickets for tomorrow nights cup video game, when he will take a good friend from job who has actually never ever been previously. Sam merely enters his ‘Residents and also Supporters’ smart card number right into the purchase screen. He selects to spend for the ticket with the EMV payment. Once the purchase is complete Sam inspect his Commitment factors balance as well as it has boosted by 200 (100 per ticket) He picks the ‘print in your home’ choice, prints both barcoded tickets and then sets off for work.
The bus gets here. Sam hops on as well as offers his ‘Locals and also Supporters’ card, which shops his ITSO compliant month-to-month bus ticket to the viewers.
At work Sam uses his ‘Locals and also Advocates’ smart card at the office complex access control viewers. This permits him to open up the major entry door. Due to the fact that the card likewise acts as Sam’s personnel pass it likewise has his photo and also provides him accessibility to his workplace and also other appropriate areas in the structure. At lunch break Sam is hectic so he decides to eat at the staff dining establishment. A lot of staff have council released cards for Access ID as well as to spend for food yet Sam’s can utilize his ‘Citizens and also Advocates’ card in all council personnel dining establishments. However, the e-purse used in council restaurants does not allow Sam to accru factors, unlike the other e-purse also on the card.
At 17:00 Sam leaves the workplace and also travels house on the bus again using his ‘Residents and Fans’ card, which shops his ITSO compliant monthly bus ticket.
Monday is one of the two evenings a week that Sam participates in a part-time program held at the football club seminar centre.
Sam drives to the stadium and also provides his ‘Citizens and Advocates’ smart card to the vehicle parking barrier. This opens as the CRM system tells it that Sam is Examining tonight so is entitled to totally free parking. Once the nights research mores than Sam leaves the parking area using the ‘Citizens and also Fans’ card to open the exit barrier.
When Sam gets residence he examines his Commitment Points balance again as well as sees that he got 50 factor for participating in university, as is part of a regional ‘Self Development’ program run by the council as well as sustained by regional businesses.
Number of uses the ‘Locals as well as Supporters’ card. (10 ).
Week in the Life of a Football Supporter with a Citizen’s Smart Card
Part 2 of 8
TUESDAY
Sam follows his common routine using the ‘Locals and Advocates’ smart card on the bus and to access his office complex. At lunch time he enters to the library and also obtains a publication associating with his Company Monitoring training course. He makes use of the self-service desk as well as presents the ‘Locals and Supporters’ smart card to sign up the funding of the books, as the card additionally serves as a library card.
Sam chooses to go straight to the football club from the workplace and also fulfills his good friend outside the arena. Sam knows that he has neglected his ticket, however is not concerned as he simply goes to the club shop where they reviewed his card and confirm he was provided with a legitimate ticket. They then confirm the gain access to control system to approve the card. (In reality Sam did not need to do this as when he utilized the card to ID himself on-line the previous day when acquiring the tickets, the card and the barcoded ticket were immediately added to the access control system as valid for access for this game. The system nevertheless would only approve the initial form i.e. card or ticket for entrance, once one type had actually been made use of the second would certainly be immediately rendered void this is for security and revenue security functions.).
Sam’s pal arrives and also they both get in the arena Sam with the ‘Citizens and Fans’ smart card and also his buddy with his own barcoded ticket. In the stadium Sam and friend both obtain a beverage and also something to consume. As Sam has the ‘Residents and Advocates’ smart card he goes straight to the cashless payment queue which is much shorter than the cash line. To boost take-up of the new ‘Homeowners and Advocates’ card there is a price cut on all items when paying with the pre pay e-purse. Sam pays using the shut e-purse and he is served quicker than his friend who is paying with cash money. Sam likewise conserves cash. Sam after that obtains a text message from the football club Occasions Group thanking him for going into the stadium early and provides him a BOGOFF (Buy One Get One For Free) offer on the new line in pasties from a neighborhood bakers if he utilizes his closed e-purse for settlement.
Sam as well as close friend see the first fifty percent throughout which Sam covers up his e-purse on his ‘Homeowners and also Supporters” smart card by text message After that at half time he capitalizes on the BOGOFF offer.
After the suit friend Sam uses his ‘Citizens as well as Supporters’ smart card for the bus trip residence. At home Sam checks his commitment account and sees an overall of 125 brand-new points from his acquisitions and since he went into the stadium early.
Number of uses the ‘Residents and also Supporters’ card. (10 ).
Week in the Life of a Football Advocate with a Homeowner’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his normal regular right into work utilizing the ‘Locals and also Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the smart watch car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.